Frequently Asked Questions
Lost package?
If you believe your package is lost we built a page with instructions on how to start a mail search here
PFAS free?
Yes, you can be confident that our fabrics are 100% PFAS-free. Furthermore, our partner companies are also committed to manufacturing without PFAS.
Photo Upload Stuck at 100% ?
The issue you're experiencing is likely due to the large file size of your image. Modern cellphone cameras and features like "portrait mode" or filters often create files with excessive data that our system can't process efficiently. To resolve this, please use photo editing software to resize your image to the dimensions of the product you're ordering and ensure the resolution is no higher than 300 DPI. This should correct the problem.
US Shipping Info
$4.88 US Unlimited shipping $0-$99
Free US shipping over $100
*There are only a few exceptions such as some clothing which may be shipped from a separate facility.
International Shipping
Lowest rate International shipping can be viewed at checkout. Most International orders are shipped by DHL. You may still have taxes due in your country when your package arrives. This is different for each country.
Who is Hilltop Packs?
We are a family owned business. You can find more info about us here.
Affiliate program for Hilltop Packs?
Yes! Earn $$$ on every order you refer to us. Sign up here.
Wholesale & Group Buys
Yes, many of our products are available for wholesale and group buys. Please contact us for details.
Does Hilltop Packs own APEX GIANT and GO FAR GEAR?
Yes. APEX GIANT is our sister company that produces Titanium and aluminum products in the USA.
GO FAR GEAR is our global brand for a few items that we have to outsource. If you are a USA manufacture who can produce any of our GO FAR GEAR products please reach out to us.
Does Hilltop Packs own a Coffee Roastery?
That's right! You can also purchase fresh roasted coffee from our sister company, Hilltop Packs Coffee Co., and we can ship too! If you're picking up your backpacking gear in person, we highly recommend taking a tour of our roasting room. Visit Hilltop Packs Coffee Company here.
What Payments does Hilltop Packs take?
Visa, Mastercard, Discover, Amex, Paypal, Apple Pay, Amazon Pay, Google Pay. There may be more available at checkout.
THINGS WE CAN'T PRINT
Please do not send copyrighted photos or graphics that you do not own.
No images depicting anything illegal.
Pretty much everything else goes.
Where is Hilltop Packs located?
Our current shop is located at 1006 E Greene Street, Waynesburg, PA. Stop in and see us!
Will Hilltop Packs Design My Print For Me?
We can! Checkout out our graphic design service here
Do you offer a warranty?
We stand behind our gear. You can find warranty info here.
Do you have tips on ordering custom printed Hilltop Packs products?
What are current lead times when I place my order?
A lot of our products are made to order. Current lead times can be found here.
What file types and file sizes can you print?
JPG & PNG. Most other common formats will work as well.
Try and keep your file size under 20mb.
How is the Print quality on different types of fabric ?
Our printing process is permanent. Will not fade, bleed, or scratch off. Your print will look as good as it does in the photos on our website
What size dry bag is best for a ditty bag?
Most people use our medium or medium long dry bag for their ditty bag. Our Dual Pocket Gadget Bag is also a good choice. Read this article about Ditty Bags.
Have an idea for a funny bear bag or other product?
We love adding a little humor into our
custom ultralight food bags and other products. Have an idea that might make someone laugh? Contact us.
Will Hilltop Packs make a custom product?
For custom sizes you can order yourself go here. We occasionally take on custom orders for items you do not see on the website. Contact us about your next project. Lead times on custom orders will be longer than current lead times listed for regular products.
Dry Bag or Stuff Sack Sizes for Quilts
Check out our video on Stuff Sacks vs Dry Bags for Quilts here.
DESIGN TEMPLATES AND FREE PHOTOS
DESIGN TEMPLATES can be found here. For designing your own prints in software such as photoshop.
FREE PHOTOS and graphics for your designs can be found here. Can be used with both our web based designer or your own software such as photoshop.
Does Hilltop Packs take payments?
Yes. Visit the checkout page for details when checking out which breaks your payments up into 4 payments.
Have a question you do not see here?
Can I call Hilltop Packs to ask questions?
Because we are a working shop, it is not always easy for us to answer the phone, because we're usually in the workshop making your gear. The most efficient way to ask us questions is here
