About Hilltop Packs

hilltop packs staff

From Ben the Owner

I started Hilltop Packs in my basement in 2019. But the real story is much older than that. The experiences I've gained over the years were like ingredients for the perfect recipe to build Hilltop Packs.

I've been sewing since 1990-1992 (high school). My wife and I have owned a photography studio that has been in operation since 2004 that also includes a print shop. Printing on vinyl, canvas, wood, glass, photo paper, and more... this gave us the know-how that would later serve us very well. I have never had a "real job," owning and operating several businesses since the age of 15. I don't claim to be the best business person, however, along the way I've developed a high tolerance for risk while I figure things out.

I got into backpacking around 2017. What I couldn't find back then was ultralight backpacking gear with any personality. Everything on the market was technically excellent and visually identical, same shade of blue, green & gray. I wanted my gear to actually be mine. So around 2019 I tried printing on Dyneema, sewed a food bag with a printed bear on the fabric, posted it on social media, and the response was wild enough that I knew I had an opportunity to explore.

That was the moment Hilltop Packs started.

A perfect storm

Running businesses was already deeply engrained into our family. Hilltop happened because all the skills our family learned over the years came together at once, graphic design, photography, sewing machines, a print shop, some business sense, and a stubborn belief that backpacking gear could visually and uniquely represent the person carrying it.

Why we make custom gear

When I started, I was just making bags for friends. Every one of them came back with the same kind of feedback, "It felt like I had a piece of my life with me on trail." and that the gear felt like it "inspired them."

That stopped me in my tracks. They weren't talking about the gear. They were talking about how the gear made them feel. Talked about what was on the gear, a photo of a kid on a dry bag, a print of a dog on a stuff sack, a trail name or a past trail memory on a food bag. The gear stopped being a thing they carried and became part of the trip and the experience itself.

That's when I knew Hilltop wasn't really a gear company. It's closer to a small-batch print shop, printing memories, that happens to sew backpacking gear. Every piece we make is a chance to put something meaningful on something useful.

What "handmade in Pennsylvania" actually means

We make every single piece by hand in our shop at 1006 E Greene Street in Waynesburg, PA. Not just designed here. Not just assembled here. Made here. Cut, sewn, printed, packed, and shipped, all by someone whose face is on our team page below.

If you send us a photo, custom pattern, your trail name, a logo, your kid's finger paint drawing, anything, we can print it on D50T fabric, Dyneema, or Ecopak fabric and turn it into a piece of motivation, or the very least a conversation piece. Most ultralight brands can't do this. We can.

Hilltop Packs costs a little more than a mass-produced equivalent. We're not pretending otherwise. What you get for the difference is a piece of gear made by a real person in a real shop in Pennsylvania, a print or pattern nobody else has, and a warranty backed by the same crew who built it.

You won't pass another hiker on trail with the same gear as yours. Blaze your own path instead of following someone else's.

The team

These are the people whose hands actually make your gear. Most of them have been with us since the early years.

Ben from Hilltop Packs

Owner

Ben McMillen

Owner of Hilltop Packs
Owner Hilltop Packs Coffee
Owner RGB Coffee
Co-Owner Apex Giant
Trail Name: Still no trail name
Fun Fact: Ben tells jokes that only he, and on a good day, maybe like one other person in the room finds funny. He claims he's ok with that.

Kailee from Hilltop Packs

HR & Payroll

Kailee McMillen

Started in 2019
Trail Name: Ben's Wife
Fun Fact: Hates hiking. Besides HR & Payroll, Kailee also manages our Photography studio. 

Amie from Hilltop Packs

General Manager

Amie Lou

Started in 2019
Trail Name: Shop Mom
Fun Fact: Amie yells a lot. Usually at Christian. Amie is also pretty famous in the competitive duck herding community.

Jen from Hilltop Packs

Customer Service

Jen C

Started in 2020
Trail Name: Salsa
Fun Fact: When you reach out to Hilltop Packs 83.7% of the time it will be Jen who replies. And she likes dolphins.

Brandon from Hilltop Packs

Business to Business Manager

Brandon McMillen

Started in 2020
Trail name: Angel Hair
Fun Fact: A computer nerd who also Collects Banana Label Stickers. Has awesome hair. 

Amanda from Hilltop Packs

Sewing Shop Supervisor

Amanda P

Started in 2021
Trail Name: Stitch
Fun Fact: Never gets yelled at.

Tim from Hilltop Packs

Print Shop Manager

Tim Buckley

Started in 2022
Trail Name: Buckley
Fun Fact: Has 14 imaginary cats. Two of them are named fluffy.
Fun Fact #2: Once broke his tooth eating pizza. Still finished the pizza.

katyn from Hilltop Packs

BACKPACK PRODUCTION LEAD

Katelyn

Started in 2022
Trail Name: Not Courtney
Fun Fact: Her name has never been Courtney.

Meg from Hilltop Packs

Gear Maker

Meg

Started in 2022
Trail Name: Steve Hater
Fun Fact: Doesn't like Steve

Diane from Hilltop Packs

Coffee Roastery Manager

Diane

Started in 2021
Trail Name: K-Cup
Fun Fact: Loves making K-Cups. Won't let us take a new photo.

Ed from Hilltop Packs

Lead Coffee Roaster

Ed Hughes

Started in 2021
Trail Name: Random Potato
Fun Fact: Has never been seen not smiling

Deneen from Hilltop Packs

Coffee Shop Manager

Deneen

Started in 2024
Trail Name: Clean Deneen
Fun Fact: Doesn't like wine, weed, or waffles. Just coffee.

Travis from Hilltop Packs

Co-Owner Apex Giant

Travis Duncan

Trail Name: Low Miles
Fun Fact: We will let you know when we find a fun fact about Travis.

Christian from Hilltop Packs

Graphic Designer

Christian Wilson

Started in 2020 - 2025
Trail Name: Elvis
Fun Fact. Christian worked for Hilltop Packs from 2020-2025 and has since moved to a new job in Morgantown WV. Christian was one of the first employes of Hilltop Packs.

Flashback to 2019

From Basement Beginnings to a Thriving Brand: The Hilltop Packs Story

The wider family

Hilltop is one of a few small businesses our family runs out of Waynesburg:

Same family, same town, same way of working.

Come find us

Send us a wild custom pattern idea and let's see what happens. Or come by the shop sometime - 1006 E Greene Street, Waynesburg, PA, in the same building as the coffee roastery.

We're easy to talk to. Most days, if you email us, Jen (who replies 83.7% of the time and likes dolphins) will write you back from the shop.

HOW FAR WE HAVE COME

Old basement Hilltop Packs

2019

New Hilltop Packs

Today