WARRANTY INFORMATION
Hilltop Packs fabric based products include a 5-year warranty against product defects and failures. We will repair any defective or prematurely failed item free of charge. In addition, most Apex Giant metal and 3d printed products carry a lifetime warranty. The only exception for either would be normal wear and tear. Basically, we want you to be able to use the product you spent your hard earned money on. If we can't fix it, we will replace it. (Buyer pays return shipping for all warranty claims.) Warranty ends at 5 years from the original purchase and is not extended at each repair or replacement.
RETURNS
Buy with confidence. Bought an item that doesn't fit your needs? Maybe you ordered the wrong size? Return unused items for store credit or a full refund within 60 days (Buyer pays shipping).
USER REPAIRS
Want to fix it yourself? As with most ultralight sewn gear, a lot of normal wear and tear can be easily patched by the user with ultralight fabric repair tape. We will work with you for the best solution. We want you to use the gear you paid for and will help you find a favorable solution.
LOST PACKAGES
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