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Frequently asked questions
Lost package/order?
Follow this link for instructions on finding your lost package
Photo Upload Stuck at 100% ?
This is usually casued by a file size issue. New cellphone cameras can create LARGE file sizes. Also taking photos with "portrait mode" or other filters on store extra data that doesnt play well with with our system. Solution: Use any photo editing software and edit the size of the file to the dimensions of whatever product you are ordering and set your resolution to no higher than 300. This should fix your problem.
US Shipping Info
$4.88 US Unlimited shipping $0-$99
Free US shipping over $100
*There are only a few exceptions such as some clothing which may be shipped from a separate facility.
International Shipping

Lowest rate International shipping can be viewed at checkout. Most International orders are shipped by DHL. You may still have taxes due in your country when your package arrives. This is different for each country.

Who is Hilltop Packs?
We are a family owned business. You can find more info about us here.
Affiliate program for Hilltop Packs?
Yes! Earn $$$ on every order you refer to us. Sign up here.
Wholesale & Group Buys
Yes, many of our products are available for wholesale and group buys. Please contact us for details.
Does Hilltop Packs own APEX GIANT and GO FAR GEAR?
Yes. APEX GIANT is our sister company that produces Titanium and aluminum products in the USA.

GO FAR GEAR is our global brand for a few items that we have to outsource. If you are a USA manufacture who can produce any of our GO FAR GEAR products please reach out to us.
Does Hilltop Packs own a Coffee Roastery?
Yep! You can buy fresh roasted coffee from our sister company Hilltop Packs Coffee Co. We even ship! If you visit our location to pick up your backpacking gear take a tour of the roasting room and sample some coffee! Visit Hilltop Packs Coffee Company here.
What Payments does Hilltop Packs take?
Visa, Mastercard, Discover, Amex, Paypal, Apple Pay, Amazon Pay, Google Pay. There may be more available at checkout.
THINGS WE CAN'T PRINT
Please do not send copyrighted photos or graphics that you do not own.
No images depicting anything illegal.
Pretty much everything else goes.
Where is Hilltop Packs located?
Our current shop is located at 1006 E Greene Street, Waynesburg, PA. Stop in and see us!
Will Hilltop Packs Design My Print For Me?
We can! Checkout out our graphic design service here
Do you offer a warranty?
We sure do. You can find that info here.
Do you have tips on ordering custom printed Hilltop Packs products?
What are current lead times when I place my order?
A lot of our products are made to order. Anything that includes printing is considered custom. Anything with options is considered custom. Current lead times can be found here.
What file types and file sizes can you print?
JPG & PNG. Most other common formats will work as well.
Try and keep your file size under 20mb. 
How is the Print quality on different types of Dyneema® ?
Our printing process is permanent. Will not fade, bleed, or scratch off. There are some differences in how your print will look with different types of Dyneema®. 1.0, 1.43 are both semi-clear but still print really well and comes out smooth and shiny. The 2.92 and 5.0 Dyneema® has an abrasion layer that is white that prints more like a canvas photo print.
  • 1.0 Is perfect for more for patterns and logos. Photos will work but will appear translucent.
  • 1.43 Could be used for more detailed artwork. Well exposed and sharp photos also look good on 1.43 but keep in mind it's still translucent.
  • 2.92 Is good for everything including photos and text. Photos come out looking like it was printed on canvas. Artwork and logos also look amazing on 2.92.
What size dry bag is best for a ditty bag?
Most people use our medium or medium long dry bag for their ditty bag. Our Dual Pocket Gadget Bag is also a good choice. Read this article about Ditty Bags.
Have an idea for a funny bear bag or other product?
We love adding a little humor into our products. Have an idea that might make someone laugh? Contact us.
Will Hilltop Packs make a custom product?
For custom sizes you can order yourself go here

We occasionally take on custom orders for items you do not see on the website. Contact us about your next project. Lead times on custom orders will be longer than current lead times listed for regular products.
Dry Bag or Stuff Sack Sizes for Quilts
Check out our video on Stuff Sacks vs Dry Bags for Quilts here. 
DESIGN TEMPLATES AND FREE PHOTOS
DESIGN TEMPLATES can be found here. For designing your own prints in software such as photoshop.

FREE PHOTOS and graphics for your designs can be found here. Can be used with both our web based designer or your own software such as photoshop.
Shipping, How much and what countries do you ship to?
  • $5.88 US Unlimited shipping $0-$99
  • Free US shipping over $100
  • *There are only a few exceptions such as some clothing which may be shipped from a separate facility.

INTERNATIONAL SHIPPING
Lowest rate International shipping can be viewed at checkout. International orders are shipped by DHL. All fees, duties, and taxes are collected for you at checkout and remitted on your behalf. No other fees will be owed when your package is delivered. This helps get your packages through customs faster as well as eliminate all unexpected fees upon delivery.

Does Hilltop Packs take payments?
Yes. Visit the checkout page for details when checking out which breaks your payments up into 4 payments.
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