Returns & Warranty Claims

Can I revoke my order?

You have the legal right to revoke your purchase contract within 14 days without giving an explicit reason. The revocation period of 14 days starts when you or a third party other than the delivery agent accept the purchased goods. In case of multiple separate deliveries from one order, the period starts upon delivery of the last package or piece of the order.

How can I make use of the extended 100-day return period?

In addition to the legal return period of two weeks, we offer an extended return period up to 100 days after the order was delivered to you. We only accept returns of goods that have not been used or mounted. Conducting an “inspection of the properties and function” of the item as per § 6 of our terms and conditions does not count as use.

How can I exchange an item?

We do not offer a direct exchange. Please start a normal revocation for the item you want to return, e.g. through our revocation form. As soon as your package has been processed by our returns department, the refund will be issued through the same form of payment as the original purchase.


+1 123 456 78 90


New York, 21 Wilson Street